Insulated Program

Shipping

Estimated shipping times:

Warranty

We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.

Returns

30 Day Return Policy

• • Not quite right for you? No problem — Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you’re taking.
• • Returned items must be unused and unwashed with the original tags attached.

100 Day Return Policy

• • Not quite right for you? No problem — Our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking.
• • Returned items must be unused with the original tags attached.
• • Our 100 Day Trial policy is void if your luggage has been used in transit.
• • *This policy only applies to our range of Herschel Heritage™ Hardshell Luggage.

Return Fees

• • We only provide free return shipping for exchanges and store credit refunds.
• • If you’re returning an item for a refund, a $5 return fee will be deducted from the cost of your refunded total.
• • To help get you started on your return, we include a return shipping label with every order.
• • All items must be returned unused, unwashed and with the original tags attached.
• • Once returned, the condition of the product is left to the discretion of Herschel Supply.
• • Refunds will be issued to the original method of payment.