What charm?
"This is probably a pretty nice item. Too bad I never received it. I really hate when people leave bad reviews for an item because of service when the item itself might be really good. But the non-existent customer service team has still never responded to me (other than an AI bot) to help resolve the missing item, and then I get an email asking how I'm liking the item and asking me to review it. Not sure what else to do. Order was placed a month ago as of writing this and contacted customer service two weeks ago. If I do end up getting it I will gladly update this review."
