Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. If you require further information, please fill out the contact form below with your inquiry.
Our Customer Service Hours:
Live Chat & Email Support
Monday-Sunday 9am-5pm PST
Monday-Friday 9am-5pm PST
Estimated shipping times:
|$9.95 / Free on orders $75+ (before tax)
|3-5 Business Days
|1-3 Business Days
We stand behind the quality of our bags, hardshell luggage and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.
30 Day Return Policy
Herschel Heritage™ Hardshell Policy