Overall rating: 4.2471266 / 5 from 174 reviews.
The Herschel Survey Backpack is praised for its stylish and fashionable design, high-quality materials, and perfect size for commuting. Customers appreciate its cool and regal look, though opinions on the space and straps are mixed.
Review topics: ["color","quality","size","feels","design","pockets","looks","backpack","style","straps","material","bag","fit","zipper","customer service","space","durability","shape","herschel","use","system","compartments"].
"I bought this backpack and once I receive it, I thought it was too simple for the price. The materials and quality are quite regular. So I decided to return it. The thing is that the return costs are on the customer. Also the process is complicated. More almost a week has passed since they received the package in their facilities and I have no news of my refund. First and last time I buy something from Hershel for sure"
"Le sac est très bien, le problème c'est le service après vente. J'ai commandé un sac en prévision de la rentrée scolaire. J'ai passé ma commande le 2 août et j'ai finalement reçu mon sac le 23 août ! J'ai dû contacter le service à la clientèle plusieurs fois,, on me répétait les mêmes choses et on voulait me faire attendre encore. Un delai de 3 semaines pour recevoir un sac à l'intérieur du même pays, c'est beaucoup trop long. Je ne rachèterai plus de cette compagnie, à moins de trouver l'objet en magasin."
"Took a few days longer than expected but I believe it was the fault of fed ex as it was at a facility for a few days which made the delivery late. However the bag is great! My son loves the look of it and the size is perfect for all of his college needs."
"this is the third bag I have purchased for post secondary, and it really encapsulated the concept of ‘third time is the charm.’ It doesn’t feel enormous, yet it properly fits everything I need it to."
"The backpack's color is quite striking, and its minimalist design is appealing. I appreciate its well-proportioned size, which is neither excessively large nor small."
"I thought the bag would have the pull string inside. Pics seen didn’t show that."
"I want to us this bag for transporting my sketch book and supplies and I don't have to worry about rounded corners"
"I ordered this August 3rd. Tracking has not been updated in almost 1 week. Had to get different backpack for school. Talked to your AI bot for refund and never got contacted by human."
"Feels flimsy, like it won’t hold up. No internal pockets. No clasp at the top. Very nice looking but not practical."
"More compact than I was lead to believe"
