At Herschel Supply, we’re finding new ways to help you experience the world and our products from a different perspective, wherever you are during this time.
We’re excited to share that our Vancouver stores in Metropolis at Metrotown, McArthurGlen Mall and our Gastown flagship store are now open. We’re taking extra precautions and working with the local health authority to keep our guests and staff safe, including physical distancing, regular sanitizing and contactless payments.
At Herschel Supply, we've always been committed to bring you closer to culture in our global communities, but as travel and movement slows down, we realize this means finding new ways to stay connected. So we're working to help you experience the world and our products from a different perspective, wherever you are.
Our online store remains open at herschel.com and we will continue to fulfill online orders. Please note that while our operations have not yet been affected, processing and delivery times may be delayed as the situation evolves.
We're here for you 24/7 - if you have any questions, reach out to our team at 1-888-997-5597 + firstname.lastname@example.org
Stay safe, everyone and enjoy your stay, wherever that is right now. We're in this together.
Connect with us @herschelsupply
Learn more about the We’ve Got Your Back™ initiative here.
We will be updating this page if anything changes. Thank you for your patience and understanding. Stay safe, everyone and enjoy your stay, wherever that is right now.
Estimated shipping times:
|Standard Ground||$7.95 / Free on Orders +$35||3-5 Business Days|
|Express||$12.99||1-2 Business Days|
We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.
If you would like to return a product purchased from our online store, please go to our Self Service Returns page to begin the returns process or log into your Herschel Supply account. You will be given a RA# and emailed instructions on how to complete your return.
Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.
Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
*All sale items are final sale. Customers are responsible for all shipping expenses on the return of Herschel Supply product.